Frequently asked question - FAQ
What damages are included in the rental bike insurance?
The insurance covers damage to the rental equipment. Theft, gross negligence and tube defects are not insured. Insurance is compulsory for types 1/5/9/11/13 as well as for the delivery of all rental bike types.
More info on rental bike insurance
Click here for our rental conditions
What if I want to return my bike earlier or extend the rental?
Earlier return of your rental bike is possible. However, we cannot refund any money. If you wish to extend your rental, this is of course possible, subject to availability. Please contact our travel agency or directly the corresponding Rental Station
Do you have carbon bikes?
Which pedal systems are available on site?
We carry all common pedal systems. When you book your bike, you can choose which pedals should be fitted. If you have any questions, please contact our travel agency. If you want to use your own pedal system, we can fit your pedals on site.
What are the rules to follow when cycling in Spain?
In addition to compulsory wearing of a helmet and compulsory riding in a convoy in a group, the following important rules must be observed when cycling:
As soon as the bicycle lights are switched on, cyclists must wear reflective clothing.
The blood alcohol limit is also 0.5‰ for cyclists. Cycle lanes must always be used. If there are none, however, cyclists may also ride slowly on pavements.
Mallorca is the island of roundabouts. If a group rides through a roundabout, care must be taken to ensure that there is no distance of more than one metre between the riders. In Spanish traffic law, the group is then considered a "vehicle" and - once on the roundabout - has the right of way. But beware: in practice, the law of the strongest often applies here too, and this is usually not the cyclist.
In narrow road conditions, cyclists must ride behind each other. Otherwise, two cyclists are allowed side by side.
Most roads on Mallorca are narrow and bordered by stone walls, and car traffic is low to moderate on the side roads. Nevertheless, you should be careful in narrow bends, because a car driver can always come around the corner in the middle of the road.
Unfortunately, there are also hordes of racing cyclists on Mallorca. It is not uncommon for them to ride three or four abreast, endangering themselves and others. Consideration is also the highest commandment on the number one racing bike island. With this inconsiderate behaviour towards other road users, it is not surprising when car drivers impatiently honk their horns.
What do I do in the event of a breakdown or accident?
If you have a major breakdown that you can't fix on your own, you are welcome to contact the emergency numbers of our RENTALS. We will then try to assist you. On our guided tours, our experienced guides have the necessary equipment for most breakdowns.
In the event of an accident, it is helpful to remember the following number in order to be able to react quickly
Emergency call (fire brigade, ambulance, police): 112
Civil Guard: 062
Local police: 092
Quirónsalud Hospital 900 844 484 and 871 959 966
Juaneda Hospital 971 731 647
If you are involved in an accident, it is a good idea to have proof of insurance with you so that you can receive medical treatment. Formalities are then no problem and treatment can begin immediately. If you are well insured, we can recommend the Hospital Quirónsalud Palmaplanas or the Clínica Juaneda. These privately run clinics have the standard we know and are really good. German is also spoken here, so an interpreter is quickly at hand.
In the public hospitals, you have to be prepared for longer waiting times. Good doctors are often poached for the private hospitals. It is very important to note when making an emergency call: the ambulances are usually private and take the patient to the hospital that pays the best commissions. So you should insist on the hospital of your choice! If you have to leave the hospital with a cast, ask the doctor for written permission to fly. Otherwise, you may be denied boarding by the airline.
Can I buy cycling equipment on site?
In our boutique in Santa Ponsa we offer a large selection of cycling clothing and accessories. We also offer a selected, smaller range in Alcudia and Playa de Palma.